The Willows Care Home offers a unique style of boutique care to its residents.

• • • To our organisation, quality careʹ means customer satisfaction and therefore our care provision is person-centered, being constantly monitored and improved through satisfaction surveys.
  • • Our residents are encouraged to maintain their preferred lifestyle in their new home environment. We wish to make you feel that you are amongst friends and familyʹ.
  • We will assist you to live comfortably, with as much independence as possible, by employing staff who are motivated, trained and qualified in their roles as carers.

• • We also ensure that our staff are empowered to achieve the required standards by our ongoing commitment to training, appraisal and development.

• We constantly strive to ensure that The Willows Care Home should always be a happy place in which everyone can enjoy their life, whether that be to live or to work.

How we do things is important

• • To give dignity, respect and privacy at all times
• • To give personal care in a sensitive and private manner
• • To make his/her lifestyle choices
• • We accept responsibility for our actions
• • To encourage a non bureaucratic approach to our business, whilst helping to support
the personal development of our staff.

The Willows Care Home offers a unique style of boutique care to its residents.

• • • To our organisation, quality careʹ means customer satisfaction and therefore our care provision is person-centered, being constantly monitored and improved through satisfaction surveys.
  • • Our residents are encouraged to maintain their preferred lifestyle in their new home environment. We wish to make you feel that you are amongst friends and familyʹ.
  • We will assist you to live comfortably, with as much independence as possible, by employing staff who are motivated, trained and qualified in their roles as carers.

• • We also ensure that our staff are empowered to achieve the required standards by our ongoing commitment to training, appraisal and development.

• We constantly strive to ensure that The Willows Care Home should always be a happy place in which everyone can enjoy their life, whether that be to live or to work.